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All-in-one solution for the hotel-business E-invoice Ready
Check-in, check-out, a guest who wants one more night, a guest who leaves early, and the payment at the end of it. Here is each of those jobs in Softinn PMS — or see the whole shift from a receptionist's point of view.
Instantly access the list of today's arriving guests, view their assigned rooms, and check room readiness—all from a single dashboard. Simplify guest identity verification and streamline the check-in process.
Speed up the departure process. Whether it's a late checkout or a last-minute bill adjustment, your staff can handle it with ease—and so can your guests via kiosk or mobile.
A guest asks to stay two more nights. Update the booking dates, the room rate, and the payment in the same screen—the change syncs across your systems in real time.
A guest leaves early. Charges adjust automatically and the room goes back into inventory for the nights they gave up—re-synced to your OTAs if you're using Channel Manager, so the room is sellable again without anyone logging into an extranet.
Capture payments securely—whether it's room charges, deposits, or additional services. Our system includes a built-in cash drawer module, making shift closing and handovers smooth and transparent.
Connect to your door lock system to issue a room key. Integrate with identification card readers to retrieve guest details instantly during check-in. Need to move a guest to another room? Swap rooms without re-keying the reservation. Housekeeping and maintenance run in Task, a mobile module that shares the same system as your front desk—see Task.
Task is the housekeeping and maintenance module of Softinn, now at its own address, task.mysoftinn.com. It shares one system with your front desk, so a room status changed by a cleaner shows up on the front desk screen instantly.
Task is a mobile web app: it runs in any smartphone browser, so there is nothing to download from the App Store or Play Store and your staff can use their own phones.
Cleaners know the next room without calling the front desk.
Flag Do Not Disturb on the spot; the front desk sees it instantly.
Log it from inside the room, not from a notebook at reception.
Cleaners know the next room without calling the front desk.
Flag Do Not Disturb on the spot; the front desk sees it instantly.
Log it from inside the room, not from a notebook at reception.
A cleaner marks a room clean, dirty, or Do Not Disturb on their phone, and the front desk sees it on their screen — no radio calls, no paper lists, no walking back to reception.
The housekeeper reports the problem where they found it and maintenance is notified immediately — without disrupting anyone else's schedule.
The completion report shows average room cleaning time, so you can see where the day slows down.
No audio — silent screen capture. · Recorded on Sep 2026. New features have been added since — start your free trial to explore the latest.
Not mockups. These are photographs of real properties running Softinn PMS at their front desk today.
Parkland Hotel
Staff checking today's arrival list.
Sura Inn Hotel
Reviewing guest reservations.
Le Shore
Reviewing guest reservations.
DnF Boutique Hotel
Reviewing guest folio details.
Le Shore
Handling bookings via phone.
GG Hotel Bandar Sunway
Reviewing number of booking today.
Alun Retreat
Checking guest's reservation list.
Eastwood Resort
Front desk team setting up PMS.
Wellesley Hotel
Checking daily reservations list.
Our reports are made to assist you in making informed decisions and to identify areas of improvement
Manage your cash drawer digitally. Every payment is tied to a specific shift, ensuring accurate end-of-day reconciliation and handovers that are audit-friendly. No more guesswork or disputes among cashiers.
Automate your daily postings. Our system records room charges, payments, refunds, and deposits in real time—ready for reconciliation and financial reporting. Export to your preferred accounting software or integrate directly for a seamless workflow.
Get the right reports to the right people. Whether you're in finance, operations, or management, Softinn provides tailored reports like sales summaries, occupancy and revenue forecasts, and audit logs. Export them to Excel or PDF—or set them to auto-email daily, weekly, or monthly so your team never misses a beat.
A housekeeper finds a broken air conditioner and reports it from inside the room, on their phone, in Task. Maintenance is notified immediately and picks up the job from the same list. The front desk and the manager see the room's status and the open issue in PMS—one system, two views, no one writing the same fault into a logbook twice.
Control who sees what. Set user roles and permissions to prevent unauthorized access and ensure accountability across departments. Gain visibility over every action taken—room changes, payment edits, rate overrides, and more. Powerful reporting and export features keep your finance, audit, and management teams in the loop.
Unrecorded cash, a key issued without a reservation, a rate nobody approved. Every action is logged and every role is scoped, so the money that comes in is the money you see.
Stop revenue leakage at the front desk. Our system enforces strict controls—staff can't issue room keys without a registered reservation. Every payment, discount, and room move is logged, leaving no room for unrecorded cash transactions or side deals.
Keep your finance team aligned. Our platform captures every transaction—from room charges to POS spending—and syncs with your accounting tools. Generate P&L, cash flow, and audit reports in seconds.
Adjust pricing based on demand, seasons, or custom rules. Monitor rate changes and inventory distribution across OTAs, direct booking engines, and corporate contracts to drive higher margins.
Manage multiple hotels from a single dashboard. Standardize operations, monitor activity across locations, and enforce group-wide policies without micromanaging every team.
Your data is safe with us. Softinn runs on secure Azure cloud infrastructure, protected by SSL encryption, role-based access control, and continuous monitoring. We also implement disaster recovery measures—including automated backups, geo-redundancy, and recovery plans—so your business stays resilient even in the face of unexpected events.
Automatically update your rates and inventory across all OTAs in a single click. Stay in control and avoid overbookings.
Automatically export journal transactions, invoices, and payments to your accounting software — saving time on manual bookkeeping and speeding up monthly closings.
Collect and track the guest payments as easily as a click of a button. Seamless payment experience for your hotel guests.
Instantly assign and revoke room access codes for guests. Secure, contactless check-ins made simple. Integrated with more than 60 brands and continuing to grow.
We serve many local branded hotel chains that operate more than 5 properties.
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Integrated with LHDN's MyInvois platform, ensuring a smooth transition to the new tax compliance requirement.
Parkland Hotel Cameron Highland
Pleased with the service provided by Jee Shen and team. Very professional and open to feedback and always provide solution for our self check-in kiosk.
Alun Retreat
Using the Softinn System is very convenient for the resort in handling guest check-ins and check-outs. It's easy to use and simple to learn for first-time users. Highly recommended!
The Great Hotel Ipoh
This software has greatly reduced the workload for the HR department and helped resolve issues more efficiently. The management team also responds in a timely manner. It would be even better if there were a mobile app available.
Softinn's reply:
We built it. Softinn Task is a mobile web app for housekeeping and maintenance — room status, task lists, and Do Not Disturb from the phone, no App Store download. See Task →
Sura Inn Hotel
Softinn definitely helps save time and makes work easier for the whole operational team — from Front Office and Housekeeping to Management, Auditors etc.
D&F Boutique Hotel
The provided the basic software needs for hotelier which is easy for front office officer to use, its pretty straight forward. Another thing would be the simple website template which is allowing us to have a platform to provide more info to the public & another channel. They also constantly update & innovate new features of their software.
D&F Boutique Hotel
Softinn is simple, reliable, and designed with hoteliers in mind. It makes daily operations easier and helps improve both efficiency and the guest experience.
Guest of The Concept Hotel KL
Safe and cheapest option for nights, stay, this hotel is must be on your list. The staff is professional and easy to deal with.
Guest of Alun Retreat
A perfect place for family break! The hotel staffs are polite and helpful from booking
Guest of Wellesley Hotel
The check-in and check-out process was smooth, and the staff were friendly and professional. I felt safe and well taken care of throughout my stay.
Guest of Eastwood Valley Golf & Country Club
It was more than sufficient for our purposes - the room was clean, there was a hot shower and check in check out was easy breezy
Guest of Fu Hotel
Check-in and check-out were smooth and hassle-free. The staff were friendly and always ready to help. Will definitely revisit!
Guest of Sugeh Hill eco Resort
Safe and cheapest option for nights, stay, this hotel is must be on your list. The staff is professional and easy to deal with.
Guest of Snooze Too Hotel
This hotel is very amazing. Feels like at ur own home. A lot of amenities provided and reasonable price. But parking space is very hard to find and this hotel room starts at level 3&4.. no lifts. Staff is very helpful. The self check in / out is superb easy..
Guest of D&F Boutique Hotel
The staff were exceptionally welcoming and accommodating, making the check-in process smooth and hassle-free
Guest of Parkland Suites
Highly recommended for family trips or honeymoon trips because the place is so private. There's parking and a self-check-in kiosk that's very easy. 10/10. Lurveeee
Guest of The Great Hotel Ipoh
Stayed for a business trip. It was very nice, especially the hot shower, great water pressure, very comfortable, the bed is so comfy. Definitely will come again
Guest of Sura Inn
Nice and clean place, with a friendly owner. If you travel with a bicycle there are poles to lock the bicycle and the neighbourhood looks safe.
Guest of GG Hotel Bandar SUnway
Great hotel to stay. Modern look. They have ps4 and all the netflix available at the lobby.
Most hotels start with PMS and add the rest as they need it. See pricing for what each one costs.
Sit back and watch a live demo of the Hotel Property Management System with other hoteliers.
(20 to 30 minutes online session)
